Privacy Policy

Alfa66 Privacy Policy – Your Personal Data Protection

At alfa66, your privacy is not merely a legal obligation — it is our sincere commitment to every member. This document clearly explains how we collect, use, store, and protect your personal data as a user of our platform.

Last Updated: 1 January 2026. This policy applies to all users accessing alfa66 via our website, mobile app, or any of our official channels.

256-bit SSL Encryption No Data Sales Secure Storage Trusted KYC PDPA Compliance

Alfa66's Six Core Privacy Principles

We build your trust on six core privacy principles that define how we handle every piece of information you entrust to us.

Minimum Data Collection

Alfa66 only collects data that is genuinely necessary for the stated purposes. We do not collect excessive or irrelevant information. Every category of data we store has a clear and legitimate purpose.

Full Transparency

We clearly inform you about the data we collect, why we collect it, and how long we retain it. No hidden agendas. This policy is written in plain language, not confusing legal jargon.

Strongest Technical Protection

All data is stored with end-to-end encryption using industry-standard 256-bit SSL protocols. Our servers are protected by multiple layers of security, including firewalls, intrusion detection, and strict access controls.

Controls in Your Hands

You have full rights over your personal data. You may request to view, correct, download, or delete your data at any time. alfa66 respects every such request and processes it within the stipulated timeframe.

No Sale of Data to Third Parties

Alfa66 has never and will never sell, lend, or disclose your personal data to third parties for marketing purposes without your explicit consent. Your data belongs to you — not to us as a business asset.

Local Law Compliance

The alfa66 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection regulations. We continually update this policy in line with the latest legal developments.

01Personal Data We Collect

Alfa66 collects your personal data through several channels — including during account registration, platform usage, interactions with our support team, and financial transaction processing. We categorize the data we collect into three main categories:

Data Category Examples Collection Method
Identity Data Full name, date of birth, IC number, gender Registration form, KYC process
Contact Data Email address, phone number, residential address Registration, profile updates
Financial Data Bank account number, bank name, transaction history Deposits, withdrawals, verification
Technical Data IP address, device type, operating system, browser Automatically during use
Game Data Betting history, account balance, bonus activity Platform system automatically
Communication Data Live chat transcripts, support emails, feedback Interactions with our team

Note: alfa66 does not collect sensitive information such as biometric data, medical records, or religious beliefs unless specifically required by applicable law and you have given explicit consent for such collection.

02How We Use Your Personal Data

The data we collect is used exclusively for legitimate purposes directly related to the services we provide. We do not use your data for any purpose we have not disclosed to you. Below are the primary purposes:

  • Account Management: Creating and maintaining your account, verifying your identity, and ensuring secure login at every session.
  • Transaction Processing: Processing your deposits and fund withdrawals quickly, accurately, and securely to your registered Malaysian bank account.
  • KYC & AML Compliance: Meeting Know Your Customer (KYC) and anti-money laundering (AML) requirements under Malaysian law.
  • Customer Support: Providing technical assistance and responsive support services via in-platform live chat.
  • Platform Security: Detecting and preventing fraud, account abuse, suspicious activity, and cybersecurity threats.
  • Service Improvement: Analysing usage patterns in aggregate and anonymised form to improve platform design and user experience.
  • Responsible Gaming: Monitoring wagering patterns to detect signs of problem gambling and offer appropriate assistance to users who need it.
  • Service Communications: Sending important account-related notifications, relevant promotions, and policy updates via your preferred channels.

Alfa66 does not use your data to make fully automated decisions that materially affect your rights without any human involvement in the process.

03Legal Basis for Data Processing

Every personal data processing activity we carry out has a solid legal basis. alfa66 bases its data processing on one or more of the following grounds in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

  • Your Consent: You provide explicit consent when registering an account and accepting our Terms and Conditions. You may withdraw consent at any time.
  • Contract Performance: Processing is necessary to perform the service contract between alfa66 and you as a registered user.
  • Legal Obligation: We are required by Malaysian law to retain certain records for KYC, AML, and financial reporting purposes.
  • Legitimate Interest: We process certain data based on our legitimate interests to prevent fraud and ensure platform security for the benefit of all users.

Right to Withdraw Consent: You may withdraw your consent at any time. However, doing so may affect your ability to continue using alfa66 services, particularly features that require identity verification.

04Data Sharing with Third Parties

Alfa66 does not sell your personal data. However, in certain limited and lawful situations, we may share your data with selected third parties. All data sharing is governed by strict data protection agreements.

  • Payment Providers: Financial institutions, banks, and Malaysian e-wallet providers that process your deposit and withdrawal transactions.
  • Technical Service Provider: Companies providing server infrastructure, analytics, and cybersecurity tools — all bound by strict confidentiality agreements.
  • Legal Authority: Law enforcement agencies, courts, or regulatory bodies when required by law or a valid court order.
  • Licensed Partners: Game providers and technology platform partners that supply game content within the alfa66 platform, subject to integrated data agreements.

Our Guarantee: We do not share your data with third-party advertisers, direct marketing companies, or any entity that has no direct involvement in delivering our services to you.

05Data Security Measures

Your data security is alfa66's highest priority. We continuously invest in the latest security technologies and procedures to ensure your data is protected at all times.

  • 256-bit SSL Encryption: All communications between your device and alfa66's servers are encrypted using the latest TLS 1.3 protocol.
  • Data-at-Rest Encryption: Data stored on our servers is encrypted using the industry-recognised AES-256 algorithm.
  • Layered Access Control: Only authorised staff with a specific job requirement may access users' personal data.
  • Two-Factor Authentication (2FA): alfa66's internal systems are protected by multi-factor authentication to prevent unauthorized access.
  • Regular Security Audits: We conduct regular penetration testing and independent security audits.
  • Incident Response Plan: alfa66 has a comprehensive incident response protocol to address any data breaches swiftly and effectively.

While we take all reasonable precautions, no security system in the world is entirely perfect. We encourage you to take responsibility for your own account security by using a strong, unique password and never sharing your login credentials with anyone.

06Data Retention Period

Alfa66 retains your personal data only for as long as it is needed for the specified purposes or as required by applicable law. Once the retention period expires, your data will be securely deleted or anonymized.

Data Type Retention Period Reason
Active Account Data Throughout the active account period Service delivery
Financial Transaction Data 7 years after transaction Financial legal requirements
KYC Records 5 years after account closure AML/KYC Compliance
Communication Logs 2 years Dispute Resolution
Technical Data & Logs 90 days Security and debugging
Marketing Data Until consent is withdrawn Consent-based

07Your Rights as a Data Subject

As an alfa66 user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. We are committed to processing every request within 30 business days from the date of receipt:

Right of Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Ask us to correct data that is inaccurate, incomplete, or out of date.

Right to Erasure

Request deletion of your data when it is no longer necessary or lawful to process.

Right to Restrict Processing

Request temporary restriction of your data processing under certain circumstances.

Right to Data Portability

Receive your data in a structured, machine-readable format for portability.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, contact our support team via live chat within the platform. We will verify your identity before processing any request to ensure the security of your data.

08Cookies and Tracking Technologies

Alfa66 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
  • Preference Cookies: Saving your preferences such as language, theme, and display settings to deliver a more personalised experience.
  • Analytics Cookies: Helping us understand how users interact with the platform in aggregate and anonymised form for continuous improvement.
  • Security Cookies: Detecting suspicious activity, preventing fraud, and protecting your account from unauthorised access.

You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality and user experience of the alfa66 platform.

09Links to Third-Party Websites

The alfa66 platform may contain links or references to third-party websites or services in certain contexts. alfa66's Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices.

We recommend that you read and understand the privacy policy of each third-party website you visit separately. alfa66 has no control over how third parties handle your personal data once you leave our platform.

Warning: Be cautious of websites claiming to be affiliated with alfa66 but not using our official domain. Unofficial websites may be phishing attempts. Always ensure you are on the official alfa66 website.

10Changes to This Privacy Policy

Alfa66 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will be communicated to you through:

  • In-platform notification upon your next login
  • Email to the address registered with your account
  • Notices displayed on the official alfa66 website

The "Last Updated" date at the top of this document will be updated whenever changes are made. Your continued use of the alfa66 platform after notice of changes is considered your acceptance of the updated policy version. If you disagree with any changes, you have the right to close your account.

11How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or alfa66's handling of your personal data, please contact our team through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the alfa66 platform.
  • Email: [email protected] — response within 1–2 business days.
  • FAQ Page: Visit FAQ page us for instant answers to common questions.

For requests relating to your data rights under Malaysia's PDPA, please clearly state the type of request and include your account number and full name to expedite the verification process. We are committed to providing accurate, transparent, and timely responses to every privacy inquiry you submit.

Trusted Platform

Join alfa66 — A Safe & Trusted Gaming Platform

Your personal data is fully protected at alfa66. Enjoy a world-class gaming experience with the peace of mind that your privacy is our priority.

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